I recently attended a local high school dance competition. I admired how the dancers truly performed their best routines despite the volume of eyes in the audience focused upon them. They reacted with grace under pressure and performed to a level of excellence that only practice and self-confidence can ensure. Although there were several “eyes” upon them, they were really dancing to perform their best for the six judges that would determine the winners of the competition. These judges would also determine the level of additional practice and efforts they would need to apply in the future. I am sure the dancers appreciated the instant feedback from the rest of the audience through applause, cheers, and ovations, but at the end of the competition, the results mattered. The parallels to how we aspire to perform in Healthcare are similar. Many people, such as healthcare consumers and regulatory agencies, are watching/judging us as we perform our services. We take that very seriously at JMHS. We know that hundreds or thousands of people can view any publicly reported data. However, we also value knowing that our patients, residents, tenants, friends, and family are the true judges of our services. We aspire to perform our best and are proud to offer a full spectrum of services at JMHS. We appreciate it when our audience shares their experiences with us so that we can continue to perform our best. You can help by filling out your surveys when you receive them after a visit or by contacting us online. We use your feedback to help continue to meet our mission of providing high-quality, compassionate healthcare close to home.
Kris Jacobson, LNHA, LALD, MBA
JMHS Interim CEO
