Johnson Memorial Health Services (JMHS) celebrated patient accounts week, October 19-23. JMHS patient account representatives verify insurance coverage, process bills, collect payment and assist patients with insurance and billing concerns.
Healthcare bills are often complex and confusing. The patient accounts staff work as advocates for their customers. The staff works hard to make sure customers with insurance and/or billing questions understand their charges and insurance coverage. They provide timely and precise billing to insurance companies so that claims can be processed quickly and accurately. The Patient Liability Estimator tool located on the JMHS website (www.jmhsmn.org) helps customers to determine insurance coverage and out-of-pocket costs prior to a visit.
The patient accounts staff has 3 certified navigators available to assist healthcare consumers who need assistance finding health insurance in the marketplace or applying for MNCare or Medical Assistance. Consumers can apply any time throughout the year for MNCare or Medical Assistance with the open enrollment period for the marketplace available November 1, 2015, through January 31, 2016.
JMHS provides numerous payment options to meet their customers needs; including online bill pay, mail-in payments, payment drop off (located on the right hand side of the clinic entrance), payment at the facility, payment plans, and automatic withdrawal (credit cards, checking accounts). Their financial counseling services provides assistance to those that are uninsured, underinsured, ineligible for a government program, or otherwise unable to pay for medically necessary care based on their financial situation. The Prompt Pay Discount Policy offers customers a 5% discount on their bill if the account is paid in full within 30 days of their statement.
Johnson Memorial Health Services would like to thank the patient accounts staff for their dedication to providing great customer service. They include Manager Val Olson, Melissa Anderson, Diane Bergeson, Cathy Michels, Saundra Snobl, Hillary Swenson and Krista Wold. It is their commitment to excellence that set us apart from other healthcare facilities.